Responding to Accounts Receivable Ticket Steps

Instructions

Step 1:

Sign into the ECU Service Desk at https://servicedesk.emilycarru.ca

You may receive a 2-Factor Authentication prompt if working off campus.

Step 2:

View all pending requests on the My Approvals page.

We recommend that you bookmark this page for easy access later.

Step 3:

Click the link under any items Step column to expand and view details.

• Unique details such as charge amount, student ID and link to the original ticket will be listed under the Service Request Details section.
• Generic details about this workflow step will be listed under the Choice Step Details section.
• One or more Choices or Approval options will appear on the right.

Step 4:

Click on the appropriate choice to confirm that you have completed the related work (e.g., you have added a charge to the students record).

Any optional comments included at this stage will be visible to support staff, but not the requester.

Step 5:

Filter by Status to see the results of completed items.

• It is not possible to rescind your choice/approval, but you can open the related ticket from the Item column to add additional comments.
• To comment on a ticket, scroll down to the Feed section, click Comment, add a message, select one or more recipients to Notify by email and then click Save.