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NOTE - For immediate classroom assistance please call CTS at 604.630.4559
QuickTime Player crashes on macOS Sonoma
It has been reported that QuickTime Player often crashes when a device is connected to a secondary display - e.g., when sharing content in a classroom from a macOS laptop or podium. This known issue primarily impacts macOS Sonoma OS and has not yet been resolved by Apple.
Solutions
- Use IINA Media Player instead of Quicktime whenever presenting video on a secondary display.
- Wait for Apple to resolve this issue with Quicktime Player.
About IINA
IINA provides a better, more stable experience, especially when using multiple screen setups. It is now is pre-installed on all university devices, such as staff and faculty laptops, loaner laptops and podiums. It is also available for free for personally owned devices.
Accessing IINA Media Player
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Option 1: Locate IINA in the Applications folder on
your ECU-managed device.
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Option 2: Download IINA for your personal device.
It is free to use and no license is required.
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Additional Details
Please see Apple's QuickTime discussion forum for the latest updates regarding this issue.
CAUTION - Clicking on the link will redirect you to an external website outside of Service Desk.