Overview
This guide provides self-service instructions for updating current Colleague passwords and for resetting forgotten passwords.
Note: To follow this guide you will require:
- An active connection to the campus network or VPN
- A Colleague username and password which differs from your normal ECU account
Audience
ECU employees who use Colleague or Informer in their role.
How to Update a Current Password
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Step 1:
Sign into https://mycolleague.colleagueservices.ca/
using your current password.
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Step 2:
Click "Change My Password" on the top left corner of the homepage.
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Step 3:
Enter your current password and confirm a new password.
- Choose one with at least (13) characters,
including at least (1) uppercase letter, (1) lowercase letter,
(1) number and (1) non-alphanumeric character.
- We recommend a memorable, but unique phrase.
e.g., "Sunset-Comes-2-arctic-early-winter"
- Never incorporate popular phrases.
e.g., I-Love-You, taking-care-of-business
- Store your password in a trusted password manager.
e.g., Last Pass, Apple Keychain
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How to Reset a Forgotten Password
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Step 1:
Open https://mycolleague.colleagueservices.ca/
and click "Reset My Password".
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Step 2:
Enter your Colleague username and ECU email address
and then click “Submit Request”.
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Step 3:
Locate the new email that has been sent to your ECU inbox,
and click the password reset link to proceed.
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Step 4:
Enter your current password and confirm a new password.
- Choose one with at least (13) characters,
including at least (1) uppercase letter, (1) lowercase letter,
(1) number and (1) non-alphanumeric character.
- We recommend a memorable, but unique phrase.
e.g., "Sunset-Comes-2-arctic-early-winter"
- Never incorporate popular phrases.
e.g., I-Love-You, taking-care-of-business
- Store your password in a trusted password manager.
e.g., Last Pass, Apple Keychain
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Further Assistance
- If you cannot regain access to your account, please submit a ticket and include your Colleague username.