Authentication

Support Areas

Get help with accessing ECU digital systems including:

  • username + password recovery
  • 2-factor authentication setup / troubleshooting
  • MyEC access (e.g., to request a transcript)

Eligibility

Active students, employees, and alumni

Can’t sign in? You don’t need to sign in to submit a ticket — we’ll verify your identity afterward.

Response Time

Expect a reply within one business day.

 
Create Ticket

Related Articles (5)

2FA + Password Setup Guide
How to set up and use 2-Factor Authentication (2FA) and secure passwords for your ECU account.
Accessing Documents as a Guest
How to securely share university data with external partners.
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Wi-Fi is available throughout the campus for students, faculty, staff, and guests.
Can't Sign Into Service Desk?
How to access your Service Desk account.
How to Change Your Colleague Password
This article outlines the steps for Colleague superusers to update or reset their passwords.