Getting Started
These instructions with help you register your ECUAD Microsoft account for 2FA.
- If you have already registered 2FA with your current phone, you can simply sign in with 2FA
- Please see our FAQ for additional information
Before you begin, please note:
- It is recommended that you complete these steps from a laptop or desktop computer.
- IT Services staff will never ask you to provide your password or 2FA key. Do not provide such information to anyone who asks for it.
- It is not possible to complete these steps outside of Canada. If you are out of country, please submit a ticket for further assistance.
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Step 1: Log into the 2FA registration website: https://aka.ms/mfasetup
At the Microsoft sign-in page, type in your ECU username and associated password (the same used for MyEC and email).*
*If you do not know your ECU username you can recover it using this guide.
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Step 2: You will now be prompted with a More information required message. Click Next.
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IT Services provides full support for Microsoft Authenticator App and we strongly recommend that download it for free from your device's app store.
- The Microsoft app is 100% free. Please take care that you download the correct app (as shown above), and not one of the similar-looking authenticator apps that is not free.
- Microsoft is phasing out support for SMS authentication as of Sept 15th, 2023
- Staff and faculty who cannot use a phone should contact IT Services to get set up with an alternate method
- Microsoft Authenticator requires iOS 14.0 or later (available for iPhone 6 and above) or Andriod 6.0 or later. If your Apple or Android phone doesn't meet the standard to install please Create a Ticket from the top of this page to discuss alternatives.
- If you would like to use an alternative authenticator app (e.g. Google) click I want to use a different authenticator app, but note that IT Services can only provide limited support for this option
- If you are a student and do not have a phone, please Create a Ticket from the top of this page to discuss alternatives.
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Step 3: To continue to set up the Microsoft Authenticator App once it has been installed on your mobile device, click Next
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Step 4: After clicking Next, you should be at this step in the process. Keep your laptop or desktop computer at this step and turn your attention to your mobile device.
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Step 5: Open the Microsoft Authenticator App on your mobile device. If prompted, allow notifications from the App, click Accept and Continue, then tap Scan a QR Code option shown above.
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Step 6: Using your mobile device, scan the QR code displayed on your computer. After you scan the QR code with your mobile device, click Next. The process on your computer will initiate a test notification. Make note of the number that appears.
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Step 7: On your mobile device, you should receive a Microsoft Authenticator App notification.
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Step 8: Enter the number from the message on your laptop or desktop computer and tap Yes.
If you do not receive the notification, check the notification settings on your phone to ensure notifications for the Microsoft Authenticator app are allowed.
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Step 9: Once the notification is approved, the process on your laptop or desktop computer will indicate that approval has been received. Click Next.
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Step 10: Click Done to finish the process. You should now see Microsoft Authenticator listed as the default sign-in method. Congratulations!
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Step 11 (Optional): To add a secondary method, click Add method and enter the method details as prompted.
It is recommended that you add another method for back-up purposes if your default method is unavailable. For example, if you were to replace your mobile phone and you forget to register your new phone prior to disposing of the old phone, you would need to use your back-up method.
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Step 12 (Optional): Modify your methods at any time by logging into: https://aka.ms/mfasetup
The authenticator app uses minimal to no data on the phone and is considered the most secure. If you require a hardware key to be provisioned in place of using the authenticator app on your phone, please contact the service desk and a security key will be provisioned and configured for you as.