1. 2-Factor Authentication (2FA) Issues
Service Desk uses the same credentials as most systems at ECU. If you are experiencing issues with 2FA or have forgotten your username or password, this will impact your ability to sign in.
Solutions
- See our Knowledge Base articles for help with 2-Factor Authentication (2FA) as well as password and username recovery.
- Create a ticket if you require more assistance.
2. 'Access Denied' error when signing into Service Desk
You may have another username with Emily Carr - created either to access certain systems, or because you requested it be changed in the past. One username may have hyphens or extra numbers (e.g. you must type ecarr123@ecuad.ca to access one service, but use emily-carr@ecuad.ca to access another).
Solutions
- Try any other username that you can recall.
- Create a ticket if you require more assistance.