Can't Sign Into Service Desk?

'Access Denied' error when signing into Service Desk

Service Desk uses the same credentials as most systems at ECU. If you are experiencing issues with 2-Factor Authentication (2FA) or have forgotten your username or password, this will impact your ability to sign in.


  • See our Knowledge Base articles for help with 2-Factor Authentication (2FA) as well as password and username recovery
  • Create a ticket using this page if you require more assistance

You may have another username with Emily Carr - either to access certain systems, or because you requested it be changed.  One username may have hyphens or extra numbers (e.g. you must type to access one service, but use to access another).  


  • Create a ticket using this page and we will provide assistance
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Article ID: 9158
Tue 3/12/24 11:08 AM
Wed 6/12/24 12:09 PM

Related Articles (4)

How to set up 2-Factor Authentication (2FA) for your ECU account.
How to recover your username or reset a forgotten password without assistance from IT Services.
Steps for changing a temporary password or improving the strength of an older password.
How to use Microsoft 365-enabled 2-Factor Authentication at Emily Carr University.

Related Services / Offerings (1)

Can't sign in? Get assistance with usernames, passwords & 2-Factor Authentication wherever self-service is not possible.