Signing in with 2FA

Overview

ECU strongly recommends using Microsoft 2FA authenticator to safeguard your personal data. This article provides a step-by-step guide on how to sign in using the Microsoft authentication app.

Before You Get Started:

  • Visit our 2FA Setup Guide article to register and connect your account to the Microsoft Authenticator app.
  • The 2FA sign in process will look the same for all digital services.
  • Remember to keep your phone nearby, whenever you are accessing university accounts.
  • Never share your two digit code with anyone, not even IT Services staff.
  • See our FAQ for more information
  • If your phone doesn't support Microsoft Authenticator, please create a ticket and we will provide assistance.

 

Audience

This article is intended for the entire ECU community.


Instructions

 

Step 1:

Enter your username at the Emily Carr University sign-in page. 

 

This will be the same as your ECU email address e.g., ecarr8018@ecuad.ca.

Step 2:

Enter your current ECU password.

 

This will be the same password that you use for email.

Step 3:

You will now be presented with a 2-digit code.

 

If you do not have cell service, or if you are using the 2Stable Authentication app you must use the 6-digit code method instead.

Step 4:

Open the Microsoft Authenticator app on your 2FA-registered phone and enter the 2-digit code.

 

  • This process is time sensitive.
  • You must send a new 2-digit code if you run out of time.
 

Step 5:

Wait a few seconds for the authentication process to complete.

 

You should now have access.


For more information on 2-Factor Authentication (2FA) FAQs , Click here

For more information on 2-Factor Authentication (2FA) Setup Guide, Click here

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Can't sign in? Get assistance with usernames, passwords & 2-Factor Authentication wherever self-service is not possible.