What is TeamDynamix (TDX)?

 

Table of Contents

Overview

TeamDynamix (TDX) is a popular work management solution that allows diverse university support teams to triage requests using tickets, approvals and workflow automation. IT Services implemented TDX in the summer of 2022 and have since expanded its use to several other support teams across ECU.

Who is using it today?

 

Since when?
How is it being used?
IT Services August 2022 All digital technology support requests including inquires, incidents across all of our diverse support teams. ITS also tracks hardware and software assets, contracts and planned changes using integrated TDX feature sets and publishes self-service articles in the Knowledge Base.
Technical Services July 2023 All shops + studios support requests including general inquires, complex fabrication projects, and paid access requests.
Student Services December 2023 Grade change requests and applications to a program major.
Continuing Studies November 2023 Future skills grant reimbursements.
Graduate Studies October 2023 Piloted for the Graduate supervisor selection process in 2023.
Occupational Health + Safety January 2024 Reporting hazards for review by OHS and facilities
Gallery February 2024 Applications to participate in the physical grad exhibition, including all installation and artwork details and approvals (in collaboration with ITS, Facilities, program faculty and grad show committee).
Facilities October 2024 All general building requests, locker + parking rentals, asset database for campus furniture, door and key systems. Space bookings, event risk assessment and planning in collaboration with peers in ITS, Academic Scheduling and Events.
Finance September 2023 (In Development)  Capital requests (in development), guest artist reimbursements (in collaboration with Deans Office).
Human Resources May 2025 (In Development) In development to support general inquires and automated HR workflows.
Research Office May 2025 (In Development) In development to support general inquires.

How can I get support?

TDX is fully supported by IT Services

  • Bookmark the TDX section of our ever-expanding Knowledge Base
  • Create a ticket from this page to get assistance or discuss an implementation
  • Book a 1 hr. learning session at Service Desk on the topic of Ticket Management
  • Create a free account at TeamDynamix Solutions portal to see vendor-created articles and recordings of their annual TDX Converge conference
Was this helpful?
0 reviews
Request Service Print Article

Related Services / Offerings (1)

Applications
Get help with Colleague, Yocale, Calendly, Advocate and other cloud-hosted applications