Facilities General

 
Facilities Requests

This form is for facilities requests that don’t have their own dedicated form. Before submitting here, please check the services below first — if your request matches one of them, using that form gets your request to the right team faster.

 

Check First — Is There Already a Form for Your Request?

The following requests have their own dedicated service forms. If your request fits one of these, please use it instead:

   
 
     
Didn’t find a match? Then this General Facilities Request form is the right place — read on.

What This Form Is For

Use this form for facilities needs that aren’t covered by the services above — for example:

  • Repairs and maintenance — doors, walls, ceilings, fixtures, and general wear and tear
  • Electrical and lighting — burnt-out lights, outlets, switches
  • Plumbing and temperature — leaks, washroom issues, spaces too hot or too cold
  • Cleaning and custodial — spills, waste, extra cleaning needs
  • Furniture — moves, deliveries, and setups
  • Anything else building-related without a dedicated form
Emergencies: for medical or life-safety emergencies, call 911 first, then Campus Security at 604-844-3838. Urgent building issues (flooding, power outage, elevator entrapment) should be reported by phone, not by form.

How It Works

1
Submit the request
With location and a clear description
 →
2
Reviewed & assigned
Routed to the right team or service partner
 →
3
Work completed
You receive updates by email
 →
✓
Ticket closed
Reply to the ticket if anything is outstanding

Facilities reviews each request and assigns it to the appropriate team. You will receive email updates as your request moves along — replying to those emails adds your comments directly to the ticket. Including the building and room number and a clear description (photos welcome) helps your request get actioned faster.

Some work is completed by our building service partner. If your request is transferred to their work order system, you will receive an email with the new ticket details, and all further updates will come from that ticket. Your ECU Facilities ticket closes automatically once the transfer is made.